Shipping policy

Shipping Policy

Last Updated: July 2026

At Urban Essence, we are committed to providing reliable worldwide shipping and keeping our customers informed throughout the delivery process. We ship to most major countries worldwide and work with trusted shipping partners to ensure your order arrives safely and efficiently.

Shipping Destinations

Urban Essence ships to most major countries across:

  • United States
  • Canada
  • Australia
  • New Zealand
  • United Kingdom
  • Europe
  • Asia
  • Middle East
  • South America
  • Africa

If shipping is available to your destination, the available shipping methods and estimated delivery times will be displayed during checkout.

Order Processing

All orders are reviewed, verified, and prepared for shipment within 2-4 business days after payment is received.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and shipping details.

Please note that order processing times may be slightly longer during holidays, promotional events, and peak shopping seasons.

Shipping Methods and Delivery Times

Express Shipping

Our Express Shipping service provides faster delivery, reliable transit, and detailed tracking updates.

Estimated delivery times:

  • United Kingdom: 6-10 business days
  • Australia: 7-12 business days
  • United States: 8-15 business days
  • Most major countries: 6-15 business days

Standard Shipping

Standard Shipping is a more economical delivery option.

Estimated delivery time:

  • Most destinations: 15-30 business days

Peak Season Delays

During busy periods such as Black Friday, Christmas, New Year, and major sales events, deliveries may experience delays of approximately 3-5 additional business days.

United States Warehouse Orders (Local Delivery Only)

Certain products are stocked and shipped directly from our United States warehouse for faster delivery.

US warehouse products are available for delivery only to addresses within the United States.

Estimated delivery times:

DHL Shipping

  • Ships within 24 hours after processing
  • Delivery within 3-6 business days
  • Minor delays may occur during weekends and public holidays

USPS Shipping

  • Delivery within approximately 5-7 business days

Special Product Deliveries

Certain items, including liquids, batteries, and some electronic products, may require additional handling and can take approximately 10-15 business days for delivery.

If a US warehouse item is unavailable for your location, the order may be fulfilled from an international warehouse when applicable.

Tracking Your Order

After your order has been shipped:

  • A tracking number will be provided via email.
  • Tracking information may take several days to become active in the carrier's system.
  • Customers can monitor delivery progress using the tracking information provided.

If you do not receive tracking details within a reasonable timeframe, please contact us at urbessentia1@gmail.com.

International Shipping

We proudly serve customers worldwide, including destinations in South America and Africa.

South America and Africa

Due to customs procedures and limited airline routes, deliveries to South America and Africa may require 30 days or longer.

While most orders arrive successfully within the estimated timeframe, occasional delays may occur due to customs inspections, carrier disruptions, weather conditions, or local delivery limitations.

Customs Duties and Import Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are the sole responsibility of the customer.

Urban Essence is not responsible for any customs fees, duties, taxes, or delays caused by customs clearance procedures.

Delayed Delivery Refund Policy

Customers may qualify for a full refund if an order exceeds the following delivery timeframes:

Standard Destinations

  • More than 30 days from the date the package leaves our warehouse under normal shipping conditions.
  • More than 40 days from the date the package leaves our warehouse during peak seasons, including Black Friday and Christmas.

South America and Africa

  • More than 60 days from the date the package leaves our warehouse.

Refund requests related to shipping delays should be submitted to urbessentia1@gmail.com with the order number and shipping details.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Urban Essence is not responsible for delays, failed deliveries, lost packages, or additional charges resulting from incorrect or incomplete shipping addresses supplied by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears lost during transit, please contact us as soon as possible at urbessentia1@gmail.com.

Please include:

  • Your order number
  • A description of the issue
  • Photographs of any damage, if applicable

We will work with the shipping carrier to investigate and determine an appropriate resolution.

Contact Us

For questions regarding shipping, delivery times, tracking information, or order status, please contact:

Urban Essence Customer Support
Email: urbessentia1@gmail.com

Thank you for shopping with Urban Essence. We appreciate your business and are committed to providing a smooth and reliable shopping experience.